Tennessee’s top ten customer complaints. Here you will find the top ten grievance groups, wide range of complaints per category, and explanations of every category:

NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the very best 10 grievance categories by Tennessee customers. The home improvements category ranked as the No. 1 complaint category with more than 400 consumer complaints for the second consecutive year.

The Division of customer Affairs received an overall total of 3,599 complaints and recovered both ongoing solutions and funds for Tennessee by working together with customers and companies. Overall, the quantity of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.

The Division of Consumer Affairs works alongside partnering agencies to foster a good consumer-to-business relationship in Tennessee. The Division’s staff works to quickly route complaints to ensure appropriate action could be drawn in instances when business that is deceptive, frauds or frauds are located become at play.

• Home improvements: 412 complaints

This category includes house warranties, in addition to employing a contractor for services to fix or enhance the quality of your house. The most typical complaints associated with quality of work, incomplete work after getting re re re payment, and structural damage due to employed people or companies. A majority of these complaints are introduced into the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) along with the Tennessee Regulatory Authority (TRA).

• Personal/Professional Services: 292 complaints

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This category pertains to solutions provided by certified specialists involved in hawaii of Tennessee, including locks stylists, therapeutic massage practitioners, nail specialists, yet others. Typical complaints range from the quality of solution, prices for service perhaps perhaps perhaps not gotten, and dilemmas redeeming present certificates for solutions provided. Some agencies these complaints might be called to add TDCI’s Division of Regulatory Boards and Board of pro Responsibility.

• Utilities: 289 complaints

This category includes fuel solution, water solution, sewer, electricity, landline phone solution, cell phone solution, online sites, and cable. Issues with payment and upkeep were the absolute most common complaints. Usually, these complaints will undoubtedly be called to your TRA or even the utility that is investor-owned.

• Timeshares/Vacation Clubs: 274 complaints

This category pertains to customers property that is purchasing a timesharing contract plus the purchase among these agreements. The absolute most complaints that are common high-pressure product sales techniques, misrepresentation regarding the agreement, and resale frauds. The Division will frequently refer these complaints into the Tennessee property Commission together with Board of pro Responsibility.

• Landlord/Tenant: 216 complaints

This category pertains to customers leasing property that is rental their state of Tennessee. The most typical complaints pertaining to protection deposits and also the conditions of this leasing home. These complaints are generally called towards the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.

• engine Vehicle: 202 complaints

This category frequently includes customer dissatisfaction aided by the sale regarding the utilized car they purchased. Difficulties with utilized automobile sales and marketing had been the absolute most complaints that are common. Customer Affairs frequently works closely using the Tennessee car Commission whenever managing these kinds of complaints. In addition, these complaints might be called into the nationwide Highway Traffic protection management (NHTSA) together with Tennessee Department of income.

• Debtor/Creditor: 196 complaints

This category includes issues pertaining to business collection agencies organizations, payday advances, credit fix organizations, and check-cashing services. Customer complaints frequently associated with phone that is harassing or payment problems. These complaints in many cases are introduced to your Tennessee Department of banking institutions.

• Health Services and items: 191 complaints

Customers’ most typical complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer appropriate complaints to the Tennessee Department of wellness.

• engine Vehicle fix: 184 complaints

This category relates to organizations providing services to fix cars. Many customers report automobile repair organizations that return cars maybe maybe not completely fixed. The Division will relate to and work with all the Tennessee automobile Commission, the NHTSA, together with Tennessee Department of income.

• Insurance: 172 complaints

This category pertains to insurance that is pet consumer medical insurance, and unlicensed insurance firms. Many customers reported about coverage and claims. These complaints tend to be known TDCI’s Insurance Division.

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